Reply-bots read text.
You read people.
Press Alt+A and Batono drafts the reply right in your chat — already knowing your hotel. You read the guest, tweak, and send.
It's not a bot that replies for you. It's a teammate that drafts with you.
Judgment, the decision, intonation, the exception, the nuance a model would never invent.
Batono takes — the assistant layerThe language, the form, your on-brand tone, the hotel's knowledge, the guest's language — and the speed.
The real loop — no magic, just a hotkey.
Guest message → Alt+A → Batono asks only when it should → draft in your input → you send → rate it.
Guest writes
In the channel you already use.
Press Alt+A
Batono reads the thread + your hotel profile.
Asks only if needed
Most replies need none of these.
Draft in your input → you send
Read, tweak, send. The human sends — always.
When it shouldn't answer, it asks.
A wrong reply is worse than a slow one. For a refund, a policy exception, anything money-sensitive, Batono pauses and asks before drafting — no guessing, no unauthorized promises.
Drop a hint. Batono writes the finished reply.
A nuance you'd never give a bot — folded into one human reply.
Normally Batono replies in the guest's language automatically. This picker only appears on a first message when the language is genuinely ambiguous.
This is why the drafts are accurate.
Tell Batono about your place in the dashboard — rooms, services, policies, the area, your voice. A readiness bar shows what's left. After that, he drafts everyday replies on his own.
Not one giant prompt — Batono pulls only the context this reply needs.
→
A bigger knowledge base, without forcing every reply through one overloaded prompt.
AI that helps you reply — not one that replies for you.
Nothing to migrate. It feels like nothing new — just a hotkey.
In the chats you already use
No new app, no separate inbox. Booking, Airbnb, Expedia, WhatsApp, Telegram.
Nothing to set up
No PMS, no integrations. If you can open the chat, Batono works.
Works before booking, too
Helps with anyone who writes — including pre-booking sales inquiries.
Add Batono to your team.
Set up once, then reply in a keystroke — and keep every guest feeling looked after by a human.
Frequently asked questions
What is BatonoTalk?+
An AI assistant that drafts replies to your guests directly inside the chat channels you already use (Booking.com, Airbnb, Expedia, WhatsApp, Telegram). You keep reading the guest and send the final message; Batono handles the language, tone and speed.
Is this an autonomous chatbot that answers guests for me?+
No — and that’s the point. Batono never sends anything on his own. He drafts; you review and send. The guest always talks to you.
How is it better than an autonomous hotel bot?+
Autonomous bots are polite but hit a wall — they tell guests "I can’t help with that, contact the team," and guests realize they’re talking to a machine. With Batono every reply is human-sent, so the guest feels looked after — and you get the speed and consistency anyway.
Do I need to integrate it with my PMS or booking system?+
No. Batono works on the conversation in the channel, so he helps with anyone who writes you — even before they book.
Which channels does it support?+
Booking.com, Airbnb, Expedia, WhatsApp and Telegram today — and the list keeps growing, with new channels added regularly.
What languages can it reply in?+
It replies in the guest’s language automatically, no matter what language you write your hint in. If the language can’t be detected, a quick picker appears.
Will it make things up or commit me to refunds or discounts?+
No. Guardrails block hallucinations and any financial or critical decision you haven’t explicitly authorized — for those, Batono pauses and asks before drafting.
How much does it cost?+
It’s guaranteed free until September 2026, with no limits and no card. After that we’ll introduce simple pricing, announced well in advance.
How do I get started?+
Three steps: add the extension to Chrome; open it and create your account when prompted; press Alt+A in any chat and your draft appears in the reply field. Set up your hotel’s details and tone once, and you’re ready.